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Privacy Policy for Your Malaysia Account

Auto Roulette, Deuces Wild, Football Studio and Cash Rocket sit behind an account flow where this Privacy Policy explains what we collect, why we collect it and how…

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bilacuci Privacy Policy for Your Malaysia Account
CONTACT ROUTES

Privacy Contact Paths for Your Account

Privacy questions need a safe route, not a public thread. Use the channel that matches your request and we will ask only for details needed to identify your account.

In-account chat Use the in-lobby chat when you want us to check the personal data tied to your account. We may ask for account identifiers so the privacy team can match your request without exposing data in the chat window.
Email request Send a privacy request by email if you need a longer record, such as a correction request or deletion query. Include your registered mobile number only when needed, and avoid sending card or bank screenshots.
Wallet privacy query For Touch 'n Go, GrabPay, Boost dan FPX records, tell us the date, amount and reference code. We use those details to locate the wallet entry before answering your privacy question.
ACCOUNT CARE

Data Care Behind Auto Roulette

Privacy work is part of how we run account access, live table records and wallet checks.

Account data mapping

When you open an account, we map your mobile number, login records, wallet references and table activity to one profile. That lets us answer privacy requests without mixing your account with another person's record.

Cookie controls

Cookies help keep your session open, remember language settings and detect repeated failed logins. You can change browser settings, but some account pages may ask you to log in again after cookies are cleared.

Security checks

Before we release or change personal data, we verify that the request comes from you. The check may use your registered contact, recent wallet reference or a support conversation already linked to your account.

Retention windows

We keep account and transaction data only for as long as needed for account operation, dispute handling, audit requirements and legal requests. When a record is no longer needed, we remove or anonymise it.

Service providers

Payment processors, hosting partners and verification tools may handle limited data for us. They receive only what they need for the assigned task, and we expect them to protect it under contract.

Policy changes

If this Privacy Policy changes, we update the page so you can see what has moved. For material changes, we may place a message in the account area or contact you through registered details.

Privacy Policy Questions Before You Join

These questions explain how the Privacy Policy applies before and after you open an account. They focus on personal data, wallet references, cookies, access checks and contact routes. If your request is specific, send it through the account support path so we can verify you and answer with the correct record in view.

We collect account details you provide, login records, device signals, cookie data, support messages and wallet references linked to Touch 'n Go, GrabPay, Boost dan FPX. We use them for account access, security checks and privacy support.

Yes. Ask us to correct details that are inaccurate or no longer current. We will verify that the request comes from you, then update the record or explain why a change cannot be made.

We retain data for account operation, dispute checks, audit needs and legal requests. The period depends on the record type; when data is no longer needed, we delete it or remove details that identify you.

Cookies support login sessions, language choices, fraud checks and page performance. You can clear or block cookies in your browser, but certain account pages may require a fresh login after that change.

No. Wallet references are used to match payments to your account, answer disputes and respond to privacy requests. Payment partners may process limited data needed for Touch 'n Go, GrabPay, Boost dan FPX flows.

Where access is discussed, eligibility depends on local law and is available where local law permits. We apply privacy handling to your account records, support messages and wallet context in line with those limits.

Use the support channel inside your account or the email path listed on this page. Include your registered contact and the request type, but do not send extra documents until we ask.

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